Frequently Asked Questions

General

1. What is Companion Intelligence?
   Companion Intelligence is a local-first AI system for private digital memory, self-hosted automation, and personal data sovereignty. It helps users run apps, agents, and workflows closer to hardware they control.

2. How does Companion Intelligence work?
   Companion Intelligence runs locally using Docker on Mac, Windows, or Linux. Users can install it themselves or use a Companion server preconfigured with Companion OS. From Companion Hub, users can download and manage apps, agents, and local-first tools.

3. Is Companion Intelligence difficult to set up?
   No. Self-hosting requires some setup, but Companion provides step-by-step guides and support. Advanced users can customize their installation for more control.

4. Can I use Companion Intelligence without an internet connection?
   Yes, many local features can run without an internet connection. Internet access may still be needed for software updates, remote access, app downloads, and optional integrations.

5. Does Companion Intelligence integrate with third-party tools?
   Yes. Companion Intelligence is designed to support local-first apps, agents, and integrations, including productivity tools, local file systems, and self-hosted services.

Privacy & Security FAQs

1. How is Companion Intelligence different from cloud-based AI tools?
   Unlike cloud-based AI tools, Companion Intelligence is designed to run locally, so your files, prompts, workflows, and memory do not have to be routed through third-party AI platforms by default.

2. Do you store my personal data or AI interactions?
   No. Companion Intelligence is designed so user data and AI interactions can remain on the user’s own device or server. Optional services may have their own terms, depending on what the user chooses to connect.

3. Can I delete my data at any time?
   Yes. Since your data lives in systems you control, you can delete, archive, or export your information according to your setup.

4. Should I back up my data?
   Yes. Users are responsible for maintaining backups of their own data. We strongly recommend backing up important information before updates, repairs, returns, or system changes.

Setup & Software FAQs

1. How do I receive software updates?
   Companion Intelligence provides software updates for security patches, bug fixes, and new features. Users may be able to download updates manually or enable automatic updates, depending on their setup.

2. What happens if I don’t update my software?
   Your system may continue running, but you could miss security improvements, bug fixes, and new features. We recommend keeping your software up to date.

3. Is there a subscription fee for software updates?
   Core software updates do not require a standard subscription. Premium support, managed services, or business plans may be offered separately.

4. Can I customize my setup?
   Yes. Companion Intelligence is designed for both simple setup and advanced customization. Technical users can modify apps, containers, integrations, and workflows.

Technical Support FAQs

1. What should I do if I experience technical issues?
   Start with the documentation and troubleshooting guides. If the issue continues, contact Companion Intelligence support.

2. Can I request custom features or integrations?
   Yes. Companion Intelligence welcomes feature requests and integration ideas. Users can share suggestions through support, community channels, or GitHub when available.

3. How do I contact Companion Intelligence for support?
   Contact Companion Intelligence through the support form on this page or by email: support@ci.computer

Community & Learning FAQs

1. Does Companion Intelligence offer training or onboarding?
   Yes. Companion Intelligence offers documentation, tutorials, and support resources to help users set up and get more value from their system.

2. How can I join the Companion Intelligence community?
   Users can join the Companion Intelligence community through Discord, GitHub discussions, or other official community channels listed on the site.

Financing FAQs

1. What financing options does Companion Intelligence offer?
   Companion Intelligence offers financing through third-party financing provider Affirm for eligible purchases. Available terms depend on approval, purchase amount, and provider policies.

2. Will applying for financing affect my credit score?
   Affirm may use a soft credit check for eligibility, which typically does not affect your credit score. Missed payments or delinquency may be reported according to Affirm’s policies.

3. What interest rates apply to financing?
   Financing rates and terms are determined by the financing provider at checkout. Review all payment terms before completing your purchase.

4. Can I cancel an order after financing it?
   Order cancellation depends on production status and the applicable return policy. Review the checkout terms or contact support as soon as possible if you need to cancel.

5. What happens if I return a product I financed?
   If a financed product is returned and approved for refund, the financing provider will adjust or cancel the loan according to its policies. Customers should continue making payments until the refund is fully processed. Returns are accepted for 30-days after shipment date.

Shipping & Delivery FAQs

1. How long does shipping take?
   Shipping times depend on product availability, destination, order volume, and carrier performance. Estimated delivery timelines are provided during checkout or in your order confirmation.

2. What shipping carriers do you use?
   Companion Intelligence may ship through major carriers such as UPS, FedEx, DHL, or other logistics providers depending on destination and availability.

3. Does Companion Intelligence ship internationally?
   International shipping may be available to select regions. Customers are responsible for customs duties, import taxes, and regulatory fees unless otherwise stated at checkout.

4. Can I track my order?
   Yes. Once your order ships, you will receive tracking information by email.

5. What if my package is delayed?
   Carrier delays may happen because of weather, customs, labor disruptions, or supply chain issues. If tracking has not updated or your package appears lost, contact support.

6. What should I do if my order arrives damaged or is lost in transit?
   Report lost or damaged shipments as soon as possible. Keep the original packaging and provide photos or documentation so the claim can be reviewed.

Returns & Warranty FAQs

What is the Companion Intelligence warranty policy?
Companion Intelligence provides warranty coverage on all servers.

• 1-year parts warranty

• 2-year labor warranty

Do I need to keep the original packaging?
Yes. Keep the original packaging in case you need to process a return, repair, shipping claim, or warranty request.

Do I need to back up my data before returning my product?
Yes. Back up your data before returning a device for service. Companion Intelligence is not responsible for data loss during shipping, repair, replacement, or return processing.

Should I wipe my device before sending it in?
Yes. For privacy and data sovereignty reasons, we strongly recommend wiping personal data before shipping a device for return, repair, or warranty service.

How do I request a return?
Contact support to request return instructions and, when required, an RMA number.

Can I return a used or modified product?
Returned products may need to be in their original condition. Products with physical damage, missing parts, or unsupported modifications may be subject to denial, repair fees, or restocking fees depending on the return policy.