Support & FAQs

Question 1

What is Companion Intelligence?

Accepted Answer

Companion Intelligence is a local-first AI system for private digital memory, self-hosted automation, and personal data sovereignty. It helps users run apps, agents, and workflows closer to hardware they control.

Question 2

How does Companion Intelligence work?

Accepted Answer

Companion Intelligence runs locally using Docker on Mac, Windows, or Linux. Users can install it themselves or use a Companion server preconfigured with Companion OS. From Companion Hub, users can download and manage apps, agents, and local-first tools.

Question 3

Is Companion Intelligence difficult to set up?

Accepted Answer

No. Self-hosting requires some setup, but Companion provides step-by-step guides and support. Advanced users can customize their installation for more control.

Question 4

Can I use Companion Intelligence without an internet connection?

Accepted Answer

Yes, many local features can run without an internet connection. Internet access may still be needed for software updates, remote access, app downloads, and optional integrations.

Question 5

How is Companion Intelligence different from cloud-based AI tools?

Accepted Answer

Unlike cloud-based AI tools, Companion Intelligence is designed to run locally, so your files, prompts, workflows, and memory do not have to be routed through third-party AI platforms by default.

Question 6

Do you store my personal data or AI interactions?

Accepted Answer

No. Companion Intelligence is designed so user data and AI interactions can remain on the user's own device or server. Optional services may have their own terms, depending on what the user chooses to connect.

Question 7

Can I delete my data at any time?

Accepted Answer

Yes. Since your data lives in systems you control, you can delete, archive, or export your information according to your setup.

Question 8

How do I receive software updates?

Accepted Answer

Companion Intelligence provides software updates for security patches, bug fixes, and new features. Users may be able to download updates manually or enable automatic updates, depending on their setup.

Question 9

What should I do if I experience technical issues?

Accepted Answer

Start with the documentation and troubleshooting guides. If the issue continues, contact Companion Intelligence support.

Question 10

Does Companion Intelligence offer training or onboarding?

Accepted Answer

Yes. Companion Intelligence offers documentation, tutorials, and support resources to help users set up and get more value from their system.

Question 11

What financing options does Companion Intelligence offer?

Accepted Answer

Companion Intelligence may offer financing through third-party financing providers such as Affirm for eligible purchases. Available terms depend on approval, purchase amount, and provider policies.

Question 12

What is the Companion Intelligence warranty policy?

Accepted Answer

Companion Intelligence provides warranty coverage according to the warranty policy listed at purchase. Current warranty terms should be reviewed on the warranty policy page or in the purchase documentation.

Question 13

Do I need to back up my data before returning my product?

Accepted Answer

Yes. Back up your data before returning a device for service. Companion Intelligence is not responsible for data loss during shipping, repair, replacement, or return processing.

Question 14

How do I contact Companion Intelligence for support?

Accepted Answer

Contact  support@ci.computer

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